In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s Privacy Policy.



We work with PayPal to offer our customers more convenient methods of payment. PayPal enables you to send payments quickly and securely online using a credit card or bank account. All PayPal transactions are subject to the PayPal Privacy Policy, available to view – here.


Social Media Advertising

Ace & Luster engages in online social media advertising on social media sites including Facebook, Instagram, and Pinterest.

On these social media network sites, we target Ace & Luster content, videos, and ads to you when you are on other websites and social media sites. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags and cookies, as well as specific services offered by social media networks, such as Facebook Custom Audience services.

The ads that you will see will be based on information we hold about you, or your previous use of Ace & Luster (such as your order history). You can view the Facebook Data Policy here, the Instagram Privacy Policy here and the Pinterest Privacy Policy here.


Children (Under18’s)

The Ace & Luster website is intended for use by persons over the age of 18 and we will never knowingly collect any information or market to children under the age of 18.

If you suspect that we have collected information on a person age 18 or under, please email customersupport@aceandluster.co.uk and we will take all the necessary actions to remove this data from all of the Ace & Luster controller and processor databases

Canceling an order

This is only possible if your order has not been dispatched from our head office. Please email our customer services team, customersupport@aceandluster.co.uk

If your order has already been dispatched, you will need to refuse delivery and we will refund you in full as soon as the return has been processed back at our head office.



Gift Vouchers

All gift vouchers can be redeemed online using the code displayed on your voucher. Gift vouchers expire 12 months after the purchase date. Any vouchers issued as a competition prize also expire after 12 months from the date of issue.

Promotional Codes

Our promotional codes do come with terms and conditions that will either be highlighted on the site or email where you received the code. Please also see our standard terms and conditions here. Promotional codes are only valid when all terms and conditions are met.

If you are still having issues the Ace & Luster customer service team are happy to help if you believe your promotional code should apply to your order but is showing as invalid on the site.

We need to know what is in your basket, there are a couple of ways you can share this with us:

Email us a screenshot of your basket to customersupport@aceandluster.co.uk

VAT Receipts

Ace & Luster can issue VAT receipts upon request. If you would like to make a request, please email customersupport@aceandluster.co.uk and our customer services team will respond within 48 working hours.